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Guides, answers, and troubleshooting for SmartVideo. Search below, or browse by category.

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  1. Get started with Swarmify’s SmartVideo
  2. Install SmartVideo on WordPress
  3. How to upload a video with our WordPress plugin
  4. How do I know SmartVideo is working?
  5. Video not playing? Troubleshooting guide

Top questions

Getting Started

New here? Get oriented and ship your first video.

5 articles

Setup & Installation

Install SmartVideo on WordPress, Shopify, Squarespace, and any other platform.

19 articles

Using the WordPress Plugin

Page builders, uploads, and fixes for the SmartVideo WordPress plugin.

13 articles

Videos, Sources & Storage

Bring in videos from S3, Dropbox, Google, and more, plus formats, storage, and thumbnails.

20 articles

Player Customization

Style the player: color, play button, captions, and playback options.

5 articles

Player Features & Analytics

Turn on ads, background video, and auto-conversion, and read your stats.

12 articles

Performance & Troubleshooting

How acceleration works, plus fixes for slow pages and playback problems.

9 articles

Billing & Account

Pricing, plans, login, API-key safety, and support.

11 articles

Getting Started

5 articles

Start here

Get started with Swarmify’s SmartVideo

How SmartVideo compares

Does SmartVideo create or edit videos? What's the difference between SmartVideo and Vimeo? What's the difference between SmartVideo and Wistia? What's the difference between SmartVideo and YouTube?

Setup & Installation

19 articles

WordPress

How does the SmartVideo WordPress plugin work? Install SmartVideo on WordPress

Shopify

Install SmartVideo on Shopify

Squarespace

Install SmartVideo on Squarespace

No-code builders

Does SmartVideo work on a Wix site? Install SmartVideo on Click Funnels Install SmartVideo on GoHighLevel Install SmartVideo on Webflow

LMS & courses

Install SmartVideo on Moodle Install SmartVideo on TutorLMS

Custom / developers

Advanced SmartVideo tag options Basic SmartVideo tag options How to add a video to your non-WordPress website Using a standard HTML video tag with SmartVideo Using SmartVideo with JavaScript frameworks (Angular, React, Vue)

Other platforms

Can I use SmartVideo on Patreon? Install SmartVideo on Adobe Muse Install SmartVideo on another CMS Using SmartVideo with Shopify, Squarespace, Wix, and other platforms

Using the WordPress Plugin

13 articles

Plugin how-tos

How I use SmartVideo in a lightbox? How to add a poster/thumbnail image with the SmartVideo plugin for WordPress How to change the width and height of the player with the SmartVideo plugin for WordPress How to configure SmartVideo to work with LearnDash Video Progression How to upload a video with our WordPress plugin Video playback options with the SmartVideo plugin

Page builders

Can I use SmartVideo with Thrive Architect? The complete guide to using SmartVideo with Divi Builder The complete guide to using SmartVideo with Elementor WordPress builders that work best with SmartVideo

Fixes & compatibility

Fixing common compatibility issues with Autoptimize How to fix some layout and CSS issues with our WordPress plugin Why do I get an upload error in my WordPress media library?

Videos, Sources & Storage

20 articles

Import sources

Amazon S3 file sourcing Can I use YouTube videos? Dropbox file sourcing Google Cloud file sourcing Google Drive file sourcing Migrating from Vimeo to SmartVideo pCloud file sourcing Publitio file sourcing SmartVideo library Spaces on DigitalOcean file sourcing Vimeo video shows "Sorry, we're having a little trouble" Wasabi file sourcing Where should I store my videos? Where to host your source files WordPress media library file sourcing

Uploading & formats

Supported video file formats

Storage & limits

How many videos can I host (upload) with Swarmify? Video backup best practices What happens if I go over my plan's storage limit?

Thumbnails

How to change the poster/thumbnail for a YouTube or Vimeo video

Player Customization

5 articles

Customizing the player

Customize play button shape Customize player color What parts of the SmartVideo player are customizable?

Captions & subtitles

Adding subtitles and captions to your videos

Playback options

Does SmartVideo support playback speed controls?

Player Features & Analytics

12 articles

Ads & monetization

Ad network integration Can I have ads on my videos?

Background video

Does SmartVideo work with background videos? How to accelerate background videos with SmartVideo

Automatic conversion

Automatic Vimeo conversions How do I exclude a video from SmartVideo?

Analytics & stats

What are “customer saves?” What is a “SmartVideo score?” When will you add more detailed statistics?

Capabilities & limits

Can I use my own player with SmartVideo? Does SmartVideo provide DRM? Does SmartVideo support live streaming video?

Performance & Troubleshooting

9 articles

Speed & how it works

How does SmartVideo improve my page speed? What is a “rebuffer”? Why is my page slower after installing SmartVideo?

Encoding & quality

What bitrates do you encode in?

Is it working?

How do I know SmartVideo is working?

Troubleshooting playback

Video not playing? Troubleshooting guide Why are a few videos playing back in lower quality than expected? Will videos playback while they're being optimized?

Browser & device

Why is SmartVideo not working in an emulated iOS browser?

Billing & Account

11 articles

Pricing & plans

Pricing & plans Understanding your SmartVideo AppSumo lifetime deal

Usage & views

What counts as a video view?

Billing

How the 14-day free trial works (and how to cancel) Manage your plan or billing

Account & login

How do I change the email address on my account? Is my API key safe since it is on the source code of each page of my website? Logging in to your Swarmify dashboard

Support & availability

Can I use Swarmify no matter where I am in the world? How do I get support from Swarmify?

Policies & terms

Do you have any restrictions on content types?

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