Contact our support staff for help
To receive customer support from Swarmify, email support@swarmify.com or use the message widget in the corner of this page. You can expect a response within 24 hours on weekdays and on the following business day if you get in touch over the weekend or on holidays. Growth and Pro plans get priority routing.
Help us help you faster
A little context up front usually saves a whole round trip. When you write in, include:
- Your website URL and, if the issue is on a specific page, a link to that page.
- Your Swarm CDN Key (it’s a public identifier, safe to share) so we can find your account quickly.
- What you expected and what happened instead — a screenshot or the browser’s console output helps a lot.
If a video won’t play, the troubleshooting guide covers the most common causes and is worth a quick pass while you wait.