Contact our support staff for help
Support on the Startup, Growth, and Pro plans is by email or the help widget, with replies within 24 hours on weekdays. Email support@swarmify.com or use the message widget in the corner of this page. If you get in touch over the weekend or on a holiday, you’ll hear back on the following business day. Growth and Pro plans get priority routing.
Help us help you faster
A little context up front usually saves a whole round trip. When you write in, include:
- Your website URL and, if the issue is on a specific page, a link to that page.
- Your Swarm CDN Key (it’s a public identifier, safe to share) so we can find your account quickly.
- What you expected and what happened instead — a screenshot or the browser’s console output helps a lot.
If a video won’t play, the troubleshooting guide covers the most common causes and is worth a quick pass while you wait.