In the Swarmify dashboard, open Billing → Manage to reach your billing account page. To cancel, open Billing → Cancel, select a reason, and follow the link to your billing account page to finish cancellation. If an offer or support panel appears, choose Skip & continue to cancel to continue to your billing account page. You can also email support to cancel, or to request plan or billing-cycle changes.
Your billing account page (Billing → Manage)
Billing → Manage opens your hosted billing account page. Contact support if you need help updating payment details or obtaining an invoice.
Changes we handle via support
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Plan: switch between Startup, Growth, and Pro
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Billing cycle: Monthly ↔ Annual
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Effective date: immediate change or at next renewal
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Account updates: ask support about company name and tax/VAT details
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Cancellation: use Billing → Cancel, or ask support to cancel immediately or at renewal
Will my videos or embeds be affected?
Switching billing cycles: This does not affect your videos, embeds, or CDN keys, and it is not a cancellation. For a plan change, ask support to confirm how the new plan’s features and limits apply to your account.
Cancellation: If cancellation is scheduled for renewal, your subscription stays active until that date. If your subscription is canceled or payment lapses, we hold your encoded videos for a 30-day grace period. Contact support within that window to reactivate without re-uploading. After 30 days, encoded content is permanently removed, so keep copies of your original source files somewhere you control.
What to include in your request
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Account email (the one used to sign in)
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Current plan and desired plan (e.g., Growth → Pro)
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Billing cycle preference (monthly or annual)
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When you’d like it to take effect (immediate or at next renewal)
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Any other notes (e.g., invoice requirements, VAT updates, PO #)