Friendly customer support

Always here to help you

At Swarmify, you are a valued customer. Whether you are a seasoned video tech or just starting down the road of adding video to your site, we are here to help guide the way. If you’re successful meeting your goals, then so is our team. Every week our support team meets to discuss the needs of our customers. The common recurring theme is that without you––our customers––there would be no Swarmify. This fact, this edict, we take very seriously. Our dedicated support team cares and not only about helping resolve your questions or problems, but each team member understands that time is your most valuable asset, and strives to resolve problems quickly.

Our support team works closely with our techs and management to ensure the is always striving to meet the company’s mission of providing extremely fast, cost-effective video. Each cog in our company is as equally important in making that goal a reality.

Provide amazing video is our business. Video isn’t simply an add-on or an after thought, it’s a passion that we care about. That means that everyone on our team, from executives to first tier customer service team members has an extensive knowledge of how to assist with your video questions. No matter what you need, we are here ready to help out.

We value your input. No question is too small or large. Our team is ready for you and embraces the opportunity to provide the world-class support.

Easy to reach us when you need help

Our support team is eager to help. Whether you need assistance adding a link, deciding what video options to use, or you simply have a suggestion, do not hesitate to reach out. There are no stupid or embarrassing questions at Swarmify. Suffice to say, you may even get tired of reading our lengthy responses. And that’s okay. We’d rather you have more information than less. Helping our customers build successful business with video is one of the most rewarding aspects of what we do. And the best part is you don’t need to know the ins and outs of video. That’s our job. Let us worry about understanding how video works and the most effective ways to acquire and maintain your audience so you can focus on all the other facets of what you do. Whether your audience is a single important customer or millions, our team will help guide you to the best options to ensure your content reaches your customers with no worries or hassles.

We’re easy to get ahold of and relish the opportunity to speak with you.

Take advantage of our different plans!

Swarmify support plans offer different levels of customization so that you can get the level of service that makes sense for your business. While most businesses love our live support staff available on weekdays and easily accessible from your dashboard, others need more video support, a dedicated representative, and around the clock phone support. Every one of our support staff are in-house trained and have in-depth knowledge of video delivery, website integrations, and are familiar with the most popular web tools our customers use (WordPress, Wix, Joomla, YouTube).

For enterprise customers, we provide the ability to customize a service level agreement (SLA) to meet even the most demanding needs. Our video CDN provides better delivery and availability guarantees than any other content delivery network. And our staff is always available to ensure that we provide the service and quality guarantees necessary for your business.

Our support team understands the importance of their role in your business. Indeed, if they focus on building a strong relationship with you (the customer) they can impact the growth of your business. Behind the scenes, our team is not evaluated on how quickly they solve your problem, but on how satisfied you are with the result. Exceeding your expectations is their primary goal.

Help us, help you.